Chief Operating Officer – Foster Hospital for Small Animals – (21001560)
The Foster Hospital for Small Animals is the flagship academic small animal hospital of the Cummings Veterinary Medical Center at the Cummings School of Veterinary Medicine of Tufts University, with approximately 34,000 patients per year. The hospital provides advanced veterinary care for small animal patients throughout New England and serves as the primary clinical training environment for the veterinary students, interns and residents. The mission of the FHSA is to provide high quality patient and client care through excellence in specialty medicine, to provide exemplary service to referring veterinarians, and to advance companion animal and human health, while providing outstanding veterinary education in a compassionate, caring, and professional environment.
The COO, reporting to the FHSA Director and CEO, is responsible for ensuring the FHSA operates efficiently, maintains excellent infrastructure, and provides outstanding client service. The COO is responsible for developing and implementing policies and processes that support excellent clinical care and promote a collegial hospital culture, while maintaining efficiency, safety, and well-being of the staff. The COO must maintain the highest level of integrity and lead by example in all areas. The COO will act as for the FHSA Director during any absence, including decision making and signature authority.
Five + years of experience in a high-level managerial position in a veterinary or human medical setting, including management of people.
Must hold a relevant bachelor’s degree or have equivalent experience.
Demonstrated aptitude in decision-making and problem-solving
Demonstrated organizational and leadership abilities
Excellent interpersonal skills, high degree of emotional intelligence, and ability to gain confidence and trust of colleagues and subordinates
Basic proficiency in Excel, Word, and Powerpoint
Strong organizational and communication skills. High degree of emotional intelligence
Preference will be given to those with management experience in veterinary hospitals.
Advanced training in health care, business management or a DVM or veterinary technology degree is considered an asset.
Experience or knowledge of electronic medical record systems considered an asset
Ability to remain calm under pressure
Professional demeanor, discretion, and tact
Flexibility with work schedule is needed, as occasional evening and weekend work may be required to address emerging issues.
Special Work Schedule Requirements:
This is a professional position which occasionally involves travel, evening or on-call availability.
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.